Frequently Asked Questions
📌 General Questions
What kind of products do you sell?
We offer a variety of everyday essentials—from home decor and lifestyle products to pet accessories and more—all chosen to make life better and easier.
Are your products safe and high quality?
Yes, we only sell well-tested and safe products that meet quality standards. Your safety and satisfaction are our top priorities.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS or email to check your delivery status.
Do you have a customer care number?
Currently, we handle all support via email to ensure quick and organized responses. You can reach us at ovaymart@gmail.com
Can I change my address after placing an order?
Yes, but please contact us within 12 hours of placing your order to update any shipping information.
🚚 Shipping & Delivery
Do you deliver across India?
Yes, we deliver to most pin codes across India. Shipping is 100% free—no extra charges!
How long does delivery take?
Delivery usually takes 2–6 working days, depending on your location and product availability.
Will I get a tracking number?
Yes! We share your tracking number within 24–48 hours of shipping your order.
What if I am not at home during delivery?
Our delivery partners will make multiple attempts. You can also reschedule delivery via the tracking link.
Do you offer express shipping?
Currently, we offer standard shipping only. We’re working on express options for the future!
💳 Payment Related
What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD).
Is my payment information secure?
Yes. All payments are processed through trusted and secure payment gateways with encryption.
Do you offer Cash on Delivery?
Yes, COD is available on most products and locations across India.
🔁 Return & Refund Policy
What is your return policy?
We offer a 5-day return policy for unused and unopened items. Simply email us to initiate a return.
How do I request a return or replacement?
Email us at ovaymart@gmail.com with your order ID and reason for return. We’ll guide you through the process.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned product.
